Bruce Williams, Vice President and Business Line Leader for Manufacturing and High Technology at Pega, describes how the company’s mission is to transform the ways large enterprises use software to more closely engage customers, simplify operations and quickly adapt to change. Currently, far too high a percentage of IT resources are spent on just maintaining existing systems, and it restrains their opportunities to innovate. Automobile and other manufacturers are rapidly becoming digital enterprises; software can either impede or accelerate that transformation. Pega replaces archaic programming techniques and long development cycles with a rapid visual modeling approach that regular business people can understand. This enables ground-breaking change in how enterprises implement new capabilities. The results are dramatically faster time to market with reusable and customizable processes that unleash companies to innovate and keep pace.
Pega’s approach to the automotive business combines its agile business platform with a variety of pre-built, customizable smart applications in areas such as supplier risk management, product lifecycle and supply chain management, customer service and other after-market solutions. Pega enables automotive manufacturers to standardize their operations on a platform that breaks down organizational silos and manages collaboration across the extended enterprise. Keeping in mind key current trends—including mobility, big data, analytics and the need for real-time response—Pega has developed an approach that does not limit solutions to a single purpose. “Combining our industry-leading process decisioning and orchestration platform with key new capabilities in mobile and predictive analytics, we are disrupting the traditional eco-system by forging new pathways and solutions for business innovation,” says Williams.
The company believes that IT far too often is the driver on the critical path to business solutions, and enterprise intellectual capital is not utilized to the fullest.
OnStar, a subsidiary of General Motors uses the solutions and technologies offered by Pega that provides subscription-based communications, in-vehicle security, turn-by-turn navigation, and remote diagnostics systems throughout the U.S., Canada and China. “In this process, we have used technology to the next level to save people’s lives, protect the cars and improve fuel efficiency—all with a smart mobile-based technology,” says Williams.
Pega is building great partnerships with manufacturers, consulting firms and OEM’s including corporate giants like General Motors, Ford, Tech Mahindra and Tata. The company has also established partnerships with business consulting giants like Cap Gemini and Accenture. Pega differentiates itself by offering solutions that enable manufacturers to “not just make a better product—make a better product business”, according to Williams. Helping their customers stay ahead of the accelerating pace of change, Pegasystems—like a grand chess master—is already making the moves to the central ground of a revolutionary transformation.